Shipping policy
Here's the shipping policy text — ready to paste into Settings → Policies → Shipping policy:
At Contempo we take great pride in delivering exceptional customer service both in-store and online. All orders are sent via Royal Mail Tracked 24 and Tracked 48 for reliable, fully tracked delivery.
UK Delivery
Standard Delivery (Royal Mail Tracked 48, 2–3 working day aim):
- Orders under £20: £6.99
- Orders £20–£29.99: £4.99
- Orders £30–£49.99: £3.50
- Orders £50 and over: FREE
Next Day Upgrade (Royal Mail Tracked 24, next working-day aim): available at checkout from £2.50 extra. Order by 3pm for same-day dispatch; orders placed after 3pm or at weekends are dispatched the next working day. Excludes UK bank holidays.
We aim to dispatch all orders within 24 hours, and within 48 hours during busy periods. You'll receive an email with tracking once your order is on its way.
International Delivery
We ship worldwide (excluding Jellycat). Rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to import duties, taxes or customs handling charges set by the destination country, which are the responsibility of the recipient.
Delivery Discounts
Free delivery is available for UK orders of £50 or more. We reserve the right to change or withdraw any delivery discount at any time without prior notice. Free delivery applies to UK addresses only.
Personalised Gifts
Please note that, due to their nature, personalised gifts may take a little longer to be made, packed and dispatched.
General Information
Once you place an order you'll receive a confirmation email containing your order number, items and delivery method. Please check this carefully and contact us straight away, quoting your order number, if anything looks incorrect. Please also check your delivery address is correct — we're unable to accept changes once an order has been dispatched, and cannot be held liable for deliveries to incorrectly supplied addresses.
Dispatch and delivery times are estimates. The majority of orders arrive within the stated timeframe, but during busy periods there may be occasional delays — we'll email you if so.
Need help?
Call us on 01786 478097 or email customer.service@contempo.gifts (Mon–Fri, 10am–5pm).